Sales· Self-learning knowledge management

Every rep sells like your best rep.

Put product knowledge, pricing rules, win stories, and account history in one place. Reps ask what to offer next and get an answer with the source.

The problem

Account executives, account managers, and the sales leaders who coach them

Your product catalog grows faster than your reps can learn it. Which add-on fits a logistics customer with three warehouses? Which bundle beat the competitor last quarter? The answers live with a few senior sellers and a product marketing team that cannot join every call.

Reps search decks, pricing sheets, CRM notes, and chat threads before a call. Many give up and pitch the one product they know. Upsell and cross-sell revenue is left on the table, and the same questions reach sales engineering every week.

Hoopi brings product knowledge, pricing rules, competitive notes, and account context together. A rep asks what to offer an account next and gets a recommendation grounded in approved material, with the source for every claim.

Ask Hoopi:

MA
Maya, Account Executive
Northwind Logistics just renewed. What can I upsell or cross-sell on the next call?
Hoopi
HoopiKnowledge assistant

Northwind opened two new warehouses this year and asked support about route planning twice. Offer the Fleet Analytics add-on and the multi-site bundle. Both are approved for their tier, and the bundle discount applies above 250 seats. Accounts with this profile upgraded in 8 of the last 10 renewals.

Sources
Product catalog, Q4 packagingAccount notes, NorthwindWin story: Contoso Freight, added by Priya M.
Next-best-offer guidance

Ask what to upsell or cross-sell to an account and get options grounded in the catalog and the account's history.

Product and pricing answers

Plain-language answers on features, packaging, discounts, and approval rules, with the source.

Win stories that travel

Capture how a deal was won and make the playbook available to every rep.

Faster ramp for new reps

New sellers learn the catalog while they sell, without waiting on a senior colleague.

How Hoopi helps

Find it. Capture it. Keep it current.

Every answer comes with its source. Every new piece of knowledge is reviewed by the expert you choose before the team sees it.

  1. Know what to offer before the call01

    Reps ask about an account in everyday language and get recommendations grounded in the product catalog, pricing and approval rules, and the account's own history. Every recommendation links to the material it came from, so the rep can defend it on the call.

    • What can I cross-sell to a retail customer on the Core plan?
    • Which add-ons are approved for mid-market accounts?
    • How did we beat the incumbent at Contoso Freight?
    • What discount can I offer without approval?
    • Which customers use the multi-site bundle?
  2. Capture what your top sellers know02

    When a senior rep explains how to position the analytics add-on against a competitor, Hoopi captures that guidance, routes it to sales enablement for review, and makes it available to the team. The next rep in a similar deal gets the answer without a Slack thread.

  3. Turn deal reviews into playbooks03

    Pipeline reviews and win-loss calls hold the best selling knowledge in the company. With authorized meeting sources connected, Hoopi drafts knowledge from what was decided and routes it to the designated owner before it is published.

    • Why a deal was won or lost
    • Objections and the answers that worked
    • Packaging and pricing changes
    • Competitive positioning
    • Follow-up actions by account
  4. Keep pricing and packaging current04

    Pricing changes, new bundles, and retired products reach every rep at once. When a pricing sheet changes, the old answer is retired and the new one takes its place, so no rep quotes last quarter's price.

  5. Ramp new reps while they sell05

    New sellers use Hoopi as an on-demand coach. Instead of a week of catalog training, they ask about the product, the account, and the competitor while they work, and learn from the win stories of the people who came before them.

Business outcomes

What changes for your team

  • More upsell and cross-sell offers made on every renewal call
  • Fewer product and pricing questions sent to sales engineering
  • Shorter ramp time for new reps
  • Consistent positioning across the team
  • Win stories preserved when top sellers move on
  • Current pricing and packaging in every quote

Your best reps already know what to sell and when. With Hoopi, so does everyone else on the team.

Hoopi recommends from the catalog, pricing rules, and account material your team adds and shows the source. Discount approvals, commitments to customers, and CRM updates remain with the rep and the sales leader.

See Hoopi answer your team's real questions

Start free with the documents you already have, or book a discovery call and bring the five questions your experts answer most.