Stop searching for instructions. Start running better stores.
Make every procedure, recipe, troubleshooting guide, and operational update instantly accessible to your frontline team.
Store teams, restaurants, cafes, and multi-location operators
Retail depends on consistent execution. Opening a store, preparing a product, operating equipment, handling a return, closing at night: employees need to follow the right procedure every time.
Store knowledge lives in binders, training documents, messaging apps, and the heads of experienced employees. When one of them is off shift, the answer is too.
Hoopi gives your frontline team a simpler way to find and share operational knowledge, and learns which questions come up most so head office knows what to fix.
Ask Hoopi:
For the Linea: switch it off at the rear panel, wait 30 seconds, check the water line is open, then switch it on and wait for the green light. Do not open the steam wand during restart. If the error returns twice, call maintenance.
Step-by-step operating procedures, answered in the moment.
Approved troubleshooting and maintenance guides for each model.
Consistent preparation and quality instructions in every location.
Share approved updates and tips across locations.
Find it. Capture it. Keep it current.
Every answer comes with its source. Every new piece of knowledge is reviewed by the expert you choose before the team sees it.
- Instant access to standard operating procedures01
Employees ask Hoopi how to complete a task and receive clear, step-by-step instructions from the approved manual, instead of searching a long document or waiting for a manager.
- How do I close the register at the end of the day?
- What is the procedure for processing a refund?
- How do I complete the morning opening checklist?
- What should I do if a customer reports a damaged product?
- How do I prepare our signature drink?
- Equipment troubleshooting and maintenance02
When equipment stops working, employees usually need an experienced colleague. Hoopi guides them through the approved procedure for the specific equipment model, including safety precautions and escalation steps, and can open a maintenance request when needed.
- Recipes and product preparation03
For restaurants, cafes, bakeries, and food service, consistent recipes are essential. Hoopi makes approved recipes and preparation instructions easy to find, and distributes updated versions across locations after approval.
- Ingredients and quantities
- Preparation sequences
- Cooking times and temperatures
- Portioning and presentation standards
- Allergen information
- Cleaning and food safety instructions
- Capture store-level knowledge04
Store employees discover useful solutions every day. They submit tips, report recurring issues, and suggest improvements in Hoopi. When one location finds a way to reduce equipment downtime, that knowledge is reviewed and shared with every other location.
- Keep every location aligned05
Head office publishes new operating procedures, promotions, product instructions, and policy changes. Hoopi makes the latest approved version available to the right locations and roles, and shows store managers which updates still need acknowledgment.
- Faster employee training06
New employees learn while they work. Hoopi gives them step-by-step guidance, approved procedures, and answers to common operational questions, so managers field fewer routine explanations.
What changes for your team
- Consistent execution across stores and shifts
- Shorter employee training time
- Fewer routine questions for managers
- Equipment troubleshooting instructions available on the spot
- Fewer errors caused by outdated procedures
- Successful practices shared across locations
One place for your team's knowledge. Better execution in every location.
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See the solutionSee Hoopi answer your team's real questions
Start free with the documents you already have, or book a discovery call and bring the five questions your experts answer most.