Your best claims experts can't be everywhere. Their knowledge can.
Help adjusters make better decisions, resolve claims faster, and learn from every case.
Claims teams with many adjusters and a few experts
Claims organizations depend on experienced adjusters, supervisors, and subject matter experts to navigate complex policies, coverage questions, documentation requirements, and unusual claim scenarios. That expertise is concentrated in a small number of people.
Less-experienced adjusters ask the same questions again and again. Supervisors spend their day answering routine inquiries. Lessons from complex claims are rarely written down for the next person who needs them.
Hoopi captures expert knowledge and makes it available to every authorized member of the claims team. Every answer an expert gives once becomes an answer the whole team can find.
Ask Hoopi:
You need the photo set, the plumber's report, and the signed proof-of-loss form. Texas claims also need the state notice sent within 15 days of first contact. If the repair estimate is disputed, the escalation checklist applies.
Ask policy and procedure questions in plain language and get an answer with its sources.
Turn experienced adjusters' explanations into reusable, approved guidance.
Capture decisions and lessons from claims reviews before they are forgotten.
Help new team members learn while they work, without waiting on a senior colleague.
Find it. Capture it. Keep it current.
Every answer comes with its source. Every new piece of knowledge is reviewed by the expert you choose before the team sees it.
- Instant claims guidance01
Adjusters ask questions in everyday language and receive answers grounded in approved company procedures, policy documents, and expert guidance. Every answer links to the procedure, policy provision, or expert note it came from.
- What documentation is required for a water damage claim?
- When should a claim be escalated to a senior adjuster?
- What is our procedure for handling disputed repair estimates?
- Which steps should I follow for a suspected fraudulent claim?
- What additional requirements apply to this claim in Texas?
- Capture the knowledge of senior adjusters02
Your most experienced adjusters have spent years learning how to handle difficult claims. When a senior adjuster explains how to handle an unusual roof damage claim, Hoopi captures that guidance, sends it for review, and makes it available to the team. The next adjuster with a similar case gets the answer without contacting the same expert.
- Turn claims meetings into knowledge03
Claims teams discuss challenging cases, policy interpretations, operational changes, and emerging trends every week. With authorized meeting sources connected, Hoopi drafts knowledge from what was decided and routes it to the designated expert before it is published.
- Decisions and clarifications
- New handling procedures
- Frequently discussed questions
- Lessons from complex claims
- Action items that need follow-up
- Help adjusters contribute knowledge04
Knowledge management becomes part of everyday work. An adjuster who finds a better way to handle a documentation issue submits it directly in Hoopi. A supervisor reviews it, approves it, and it is live for the team.
- Support onboarding and continuous learning05
New adjusters use Hoopi as an on-demand learning assistant. Instead of relying only on classroom training and busy colleagues, they find the relevant procedure, ask follow-up questions, and learn from documented examples.
What changes for your team
- Fewer repetitive questions directed to senior adjusters
- More consistent claims-handling procedures
- Shorter onboarding time for new adjusters
- Expertise preserved when experienced employees retire or leave
- Less time spent searching for claims guidance
- Current, approved procedures available to everyone who needs them
Your best adjusters shouldn't have to answer the same question a hundred times. With Hoopi, their knowledge helps the entire team.
Hoopi supports claims professionals with guidance and knowledge retrieval. Coverage determinations, settlement decisions, and other regulated judgments remain subject to authorized human review.
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See the solutionSee Hoopi answer your team's real questions
Start free with the documents you already have, or book a discovery call and bring the five questions your experts answer most.